Work
Automation measured by
what changed.
The current site has one detailed public case study. We have retained it for this first corporate rebuild and structured the page so more outcome-led customer stories can be added later.
Xyla Health & Wellbeing
From manual inbox handling to an automated referral process.
Xyla received referral forms by email and manually processed them into internal systems. Every form also needed eligibility checks, and ineligible referrals required a response back to the referring practice.
WFD combined email processing, ABBYY FlexiCapture, a purpose-built backend validation service and a web front-end. The process acknowledged incoming referrals, extracted and validated data, surfaced uncertain cases for review, produced downstream data and automatically handled ineligible responses.
The customer reported that referral volumes doubled while the operational resource needed for the process fell substantially.
“We have now doubled the number of referrals that we receive daily, and are able to process all the referrals and manage the inboxes with just 1 full time person and 1 part time.
Next revision
More customer evidence belongs here.
For now, this page deliberately avoids inventing additional customer stories. The design is ready for two to four shorter, outcome-led examples as WFD refreshes the source material.
Your outcome
What would materially change your process?
Fewer manual touches? Faster throughput? Better control? Better visibility? Start there.